The CX Innovators podcast, which was moderated by RetailCustomerExperience Editor Judy Mottl and hosted by Networld Media Group, was first released in 2024.
The podcast’s primary concentration is on the innovation and strategy of retail customer experience. Leaders from major brands and retailers participated in the podcast to share their expertise, insights, and CX philosophy.
RetailCustomerExperience is providing a concise summary of the episodes in the event that readers overlooked them, as life is often hectic.
To ensure that you do not miss the monthly podcast in 2025, be sure to subscribe to the Networld Media Group YouTube channel and sign up for the RetailCustomerExperience newsletter. Batteries Plus and Instacart are among the top brand and retailer executives who have already committed to the 2025 schedule.
The CIO of JCPenney discusses the establishment of a robust technological foundation and the $1B customer experience strategy.
Sharmeelee Bala, the Chief Information Officer of JCPenney, provides an overview of the retailer’s $1 billion reinvestment, which is aimed at improving the retail customer experience and leveraging artificial intelligence to increase efficiency.
Ex-Macy’s EVP discusses the importance of sustainability and retail trends.
In the most recent episode of the CX Innovators podcast, Mike Robinson, a founding member of The Eighth Notch, Inc. and the director of retail solutions, discusses with Judy Mottl, editor of RetailCustomerExperience.com, the reasons why sustainability is rapidly becoming a “must-have” strategy.
Fleet Feet executives discuss the necessity of integrating marketing with the in-store retail experience.
In the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group, Victoria Patterson, the field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, the director of retail experience and education, engage in a conversation with Judy Mottl, the editor of RetailCustomerExperience.com, regarding the alignment of the in-store experience with marketing.
The marketing vice president of Motel 6 discusses the brand’s transformation.
Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of Motel 6, discusses the iconic hospitality brand’s transformation with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group.
The CX representative of the San Jose Sharks discusses strategy and provides insights.
Stacy McGranor, CX director for Sharks Sports & Entertainment, discusses customer experience strategy across the company’s portfolio of brands with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group.
The leader of the lifestyle brand Between the Flags discloses their customer experience strategy.
In the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group, Briony Oayda, the managing director of Bondi Active and Between the Flags, discusses the deployment of the tutch digital platform to improve the customer experience with Judy Mottl, the editor of RetailCustomerExperience.com.
An insight into the consumer experience strategy is shared by the Fleet Feet leader.
In the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group, Alex Tallman, the director of retail experience and education at Fleet Feet, talks with Judy Mottl, the editor of RetailCustomerExperience.com, about the brand’s 3D foot scanning technology and other customer experience strategies that are currently in effect.
The leader of Fun.com discloses strategies for engagement and consumer experience.
Dianna Lyngholm, director of creative services and e-commerce at Fun.com, discusses customer experience strategy with Judy Mottl, editor of RetailCustomerExperience, in the most recent episode of the CX Innovator podcast.
The proprietor of Charleston Shoe Company discusses consumer engagement.
Neely Woodson Powell discusses with Judy Mottl, editor of RetailCustomerExperience.com, how her national brand of versatile and fashionable footwear has achieved success through customer engagement and the provision of “shoe joy” in the most recent episode of the CX Innovator podcast, which is produced by Networld Media Group.
The chief customer experience officer of Veteran Affairs discusses the organization’s customer service strategy
John Boerstler, the chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, discloses the approach his organization employs to ensure that all VA constituents, including active military and caregivers of veterans, receive a positive consumer experience.